Returns

RETURNS POLICY

Item not perfect or not quite what you were hoping for? No problem! Follow these simple steps for an exchange or refund.

1) Fill out and print off this form with what you would like to happen with your unwanted piece, i.e. lets swap it for another beautiful item, or this time I'd like my money back.

2) Please send back your unworn and undamaged item within 14 days of order, in original packaging to address below

Carrie Elizabeth Returns
Unit 26, Wedgwood Gate, Wedgwood Way, Pin Green Industrial Estate, Stevenage, Hertfordshire SG1 4QB

3) On receipt of returned order, we will issue your refund or get another piece sent out to you.

Please note that any items returned after 14 days or with any visible signs of damage or wear will not be processed.

 

FAQs

 

WHO PAYS FOR THE POSTAGE?

We are pleased to be able to offer free postage in the UK on all initial orders, however any parcels that are returned are returned at your own cost unless faulty.

 

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

An item that was received as a gift can be returned for an exchange or gift vouchers. Refunds can only be made to the original credit or debit card on which the gift was purchased.

 

WHAT IF THE ITEM IS FAULTY?

Our products are very delicate, therefore occasionally we do have faulty items. If this happens to you, please do get in touch with your order number, description and images of faulty product to orders@carrieelizabeth.co.uk

 

WHAT IF IM RETURNING MY ORDER FROM AN INTERNATIONAL COUNTRY?

You must contact us and ensure that you have posted your item within 14 days of receipt. You must mark 'return' on the customs form when returning to the UK, otherwise we will be charged high import charges which we will not be held responsible for. 

 

CAN I RETURN EARRINGS?

Unfortunately not. Please note due to hygiene reasons we can not accept exchanges or returns on earrings (but hopefully you wont want to as they are all gorgeous!) 

 

PRODUCT GUARENTEE

Every piece of Carrie Elizabeth Jewellery is covered by a 6 month warranty on receipt of valid proof of purchase.