Returns Policy

Item not perfect or not quite what you were hoping for? No problem! Follow these simple steps for an exchange or refund.

1) Fill out and print off this form with what you would like to happen with your unwanted piece, i.e. lets swap it for another beautiful item, or this time I'd like my money back.

2) Please send back your unworn and undamaged item within 14 days of order, in original packaging to address below

Carrie Elizabeth Returns
Unit 26, Wedgwood Gate, Wedgwood Way, Pin Green Industrial Estate, Stevenage, Hertfordshire SG1 4QB

3) On receipt of returned order, we will issue your refund or get another piece sent out to you.


International customers please note: You must mark 'return' on the customs form when returning to the UK, otherwise we will be charged high import charges which we cannot be held responsible for. 

(EARRINGS exchange or returns policy - please note due to hygiene reasons we can not accept exchanges or returns on earrings unless product is faulty!)