Shipping policy

if a customer chooses to have a parcel delivered to their workplace, responsibility is generally split like this:

• The seller/courier is responsible for delivering the parcel to the delivery address specified by the customer.
• Once the parcel has been successfully delivered to the workplace (for example, signed for by the company's reception or mail room in accordance with the workplace's normal procedures), the courier has usually fulfilled their delivery obligation.
• The customer is typically responsible for ensuring their workplace is an appropriate delivery location and that they can retrieve the parcel from the mail room or reception.

If the workplace mail room then misplaces the parcel or fails to pass it on to the employee, that is generally an issue between the employee (customer) and their employer, rather than the retailer or courier.