Carrie Collective FAQ

What is the Carrie Collective?

Join the gang and be rewarded! We wanted to reward our customers for shopping with us as well as creating a community where we can share our exciting news, launches and promotions!

How Do I Join?

Click this icon on our website,  create an account with us and you will automatically be enrolled into our Collective and receive 50 Jewel Points. If you already have an account with us, then log in using these details and your 50 Jewel Points will be waiting for you. Make sure you add your Birthday when creating an account and we’ll send you a treat via email around your Birthday.

How Do I Earn Jewel Points?

You can earn Jewel Points by creating an account and signing up to our mailing list, placing an order, following us on Instagram and liking us on Facebook. Make sure you are signed into your account when placing an order as we can’t reward any Jewel Points for orders placed as a guest at checkout.

Will I still earn points if I already follow you on Instagram and like you on Facebook?

Yes absolutely, please still select these options to earn Jewel points on your Carrie Collective dashboard so we can authorize this and confirm that you do follow us on Instagram or like us on Facebook and we will then reward your account with the relevant Jewel points.

How Do I View My Jewel Point Balance?

Once you are logged in to your account you will be able to view how many Jewel Points you have accumulated and how to redeem them at the top of your Carrie Collective dashboard.

How Long Are My Jewel Points Valid For?

Your Jewel Points are valid for 1 year and we will send you a reminder via email both 30 days and 3 days before they expire. Jewel Points will be removed for any item returned for a refund.

How Do I Redeem My Jewel Points?

Once you have earned 250 Jewel Points you can start to redeem them in exchange for a gift voucher to use towards your next purchase with us. Log into your account and select the ‘Ways To Redeem’ option on your Carrie Collective dashboard, pick which reward you would like to redeem and you will be given a gift voucher code to use at checkout. Please note this can’t be used alongside another discount code and only one Carrie Collective reward can be used per order. Once you redeem your Jewel Points and receive your reward, this reward will be valid for 6 months. 

How Do I Refer A Friend?

Log into your account and open your Carrie Collective dashboard. Scroll to the bottom of your Refer Your Friends panel and here you can share a link to your friends via Facebook, Twitter or Email, or you can copy this link and send via your own method. The person you refer must be a new customer to Carrie Elizabeth Jewellery and you can't refer yourself. Your friend will be sent a code to use at checkout which will give them £5.00 off their first order with us. Once they have placed their order you will then be emailed your code for £5.00 off your next order as a thank you for referring a new customer to us. Please note each order must be a minimum order total of £30.00 and you can only use one £5.00 gift voucher per order and this can’t be used alongside any additional discount code or Carrie Collective reward. 

Will I still receive a Birthday treat?

Yes, if you have already signed up to our mailing list and have let us know your Birthday then you will still receive a Birthday treat via email. If you haven’t yet signed up, make sure you input your Birthday and we will email you with a little treat from us around your Birthday. Please note this can’t be used alongside your Carrie Collective rewards.

Terms and Conditions:

-The personal information collected from each customer will be used and disclosed by Carrie Elizabeth Jewellery for the purpose of the Carrie Collective, internal analysis for marketing purposes, and as otherwise permitted by Carrie Elizabeth Jewellery’s Privacy Policy. By joining the Carrie Collective, you agree to be bound by Carrie Elizabeth Jewellery’s Privacy Policy and Terms of Use. Please see Carrie Elizabeth Jewellery’s Privacy Policy at Privacy Policy – Carrie Elizabeth.

-For every £1 you spend on items from carrieelizabeth.co.uk, you receive one Jewel point. Jewel points may be redeemed for rewards to be determined by Carrie Elizabeth Jewellery in its sole discretion. Carrie Elizabeth Jewellery may, alter, limit, or modify the Carrie Collective rules, regulations, benefits, eligibility for joining, or any other feature of the scheme. Carrie Elizabeth Jewellery may terminate the scheme at any time at its sole discretion, without prior notice. Jewel points are non-transferable, may not be redeemed for cash and cannot be exchanged or sold. We are unable to apply Jewel Points retrospectively to a customer account for any past orders.  

-Jewel points will not be earned for any order of a Gift Voucher or E-Gift Voucher. The Jewel points are earned by the recipient of the Gift Voucher or E-Gift Voucher, if logged into their account, when placing an order and using their voucher. Jewel points are issued when the gift voucher is used to make a purchase, not when the gift voucher is initially purchased.

-If any item for which you earned points is returned, the points earned in connection with that purchase will be deducted from your account. If a Carrie Collective reward was used to place the order which you returned, please let our customer service team know on hello@carrieelizabeth.co.uk and we can reinstate your reward.

-Rewards earned through the Carrie Collective and Refer A Friend scheme cannot be used alongside any other discount code and only one reward can be used per order.

-In order to qualify for the Refer A Friend reward, the referred friend must be a new customer to Carrie Elizabeth Jewellery and have never placed an order with us, even as a guest customer. The referral will be unsuccessful if for any reason Carrie Elizabeth Jewellery believes the referral is dishonest, please note you cannot refer yourself. Carrie Elizabeth Jewellery reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and reserves the right to vary any and all elements of this offer at any time without notice. With a successful referral the Referred Friend and Referrer will receive a £5.00 gift voucher to use towards their order, please note only one £5.00 gift voucher can be used per order and this can’t be used together with any other discount code or Carrie Collective reward and each order must be a minimum order total of £30.00. The Referred Friend has 6 months to redeem their £5.00 gift voucher and the Referrer has 30 days to redeem theirs. The Referred Friend must be a minimum age of 18. Referral codes are not to be shared on Coupon websites or third party discount websites.