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Part Time Sales Assistant - Liberty London
Carrie Elizabeth is a British demi-fine jewellery brand founded in London in 2015.
Designed to bridge the gap between fashion and fine jewellery, the brand creates beautifully crafted, ethically sourced pieces that celebrate life's moments, milestones and memories.
With a loyal online community and a reputation for exceptional customer service, Carrie Elizabeth is entering an exciting new chapter with the launch of its first physical retail location within a prestigious London department store. This role offers the opportunity to be part of that journey from the very beginning and help shape the future of the brand's retail presence.
We are looking for an enthusiastic and customer-focused Sales Assistant who is passionate about luxury retail, jewellery, and creating exceptional customer experiences.
As one of the first faces of the brand in-store, you will play a key role in introducing Carrie Elizabeth to new customers while building meaningful relationships with our existing community.
The Opportunity
This is an exciting opportunity for an experienced retail professional to join the launch of Carrie Elizabeth's first physical retail location.
The successful candidate will support the day-to-day running of the concession, deliver outstanding customer service, drive sales performance, and represent the brand with confidence and professionalism.
Salary
Competitive
Hours
Part time
Package
- Part-time permanent position (approx. 20hrs)
- Based in Liberty Department Store, London.
- Competitive salary.
- Staff product allowance and employee discounts.
- Opportunity to be part of the launch of Carrie Elizabeth's first physical retail location and contribute to the brand's future growth.
Key Responsibilities:
Sales & Customer Experience
- Deliver an exceptional customer experience that reflects the brand's values and positioning.
- Actively engage with customers, offering styling advice and product recommendations.
- Support the achievement of individual and concession sales targets and KPIs.
- Build strong customer relationships and encourage repeat business.
- Maintain excellent product knowledge, including materials, craftsmanship, and brand storytelling.
- Assist with customer appointments, events, and promotional activities as required.
Brand Representation
- Represent the brand professionally within a luxury department store environment.
- Act as a brand ambassador, communicating the Carrie Elizabeth story and values.
- Build positive relationships with customers, colleagues, and department store teams.
- Ensure the concession is always presented to the highest standards.
Operations & Stock Support
- Assist with stock deliveries, replenishment, and inventory management.
- Maintain accurate stockroom organisation and support stock counts.
- Help ensure visual merchandising standards are maintained in line with brand guidelines.
- Support the smooth day-to-day operation of the concession, including opening and closing procedures where required.
Customer Service
- Provide exceptional after-sales service and support customer enquiries.
- Assist with resolving customer concerns in a professional and positive manner.
- Work closely with colleagues and Head Office teams to ensure a seamless customer journey.
- Ensure every customer leaves with a memorable and positive experience.
Candidate Profile:
Essential Experience
- Previous experience in retail, ideally within luxury, premium fashion, jewellery, beauty, watches, or accessories.
- Passion for jewellery, styling, fashion, and customer service.
- Strong communication and interpersonal skills.
- Confidence in building relationships and engaging with customers.
- Ability to work effectively within a team environment.
- Positive attitude and willingness to learn.
Desirable Experience
- Experience within jewellery or accessories retail.
- Experience working within a concession or department store environment.
- Experience working towards sales targets and KPIs.
Personal Attributes
- Passionate about luxury retail and customer experience.
- Friendly, approachable, and confident.
- Highly organised with strong attention to detail.
- Proactive and motivated to achieve results.
- Adaptable and comfortable working in a fast-paced environment.
- Positive, professional, and solution focused.
To apply for the role, please email a covering letter & CV with the subject "Part Time Sales Assistant" to
Deadline for applications is 30th June 2026.
Please note that due to a high level of interest, only successful candidates will be contacted. Please do not contact Carrie directly about this position.
Any applications not received via matilda@carrieelizabeth.co.uk will not be considered.
